Last updated: May 2026

1. Cancellations

Cancellations made more than 24 hours before the booking time: no fee applies.

• Cancellations made within 24 hours of the appointment may incur a cancellation fee.

• Same-day cancellations may be charged up to 50% of the booking value.

2.  Rescheduling

We will do our best to accommodate rescheduling requests based on availability.

3. Access Issues

If our team cannot access the property at the scheduled time, a call-out fee may apply.

Examples include:

• incorrect address details

• locked property

• no response from the client

4. Late Arrival

If delays occur due to client-related issues, cleaning time may be reduced or additional charges may apply.

5.  Company Cancellations

In rare situations, EcoNeat may need to reschedule or cancel services due to:

• staff illness

• unsafe weather conditions

• emergencies

• unforeseen operational issues

If this occurs, we will contact you as soon as possible to arrange an alternative appointment.

6. Contact

For cancellations or booking changes, please contact:

EcoNeat
Perth, Western Australia
Email: bookings@econeat.com.au