Last updated: May 2026

1. Re-Clean Requests

If you are not satisfied with the quality of your cleaning service, please contact us within 72 hours of the appointment.

Where appropriate, we may offer:

• a return visit to address missed areas

• a partial refund

• account credit toward a future service

Requests may require photos or additional information.

2. End of Lease Cleaning

For End of Lease Cleaning services, our Re-Clean Guarantee applies.

If your property manager or agent identifies cleaning-related issues within 72 hours, we will return to address eligible areas free of charge.

This does not apply to:

• damage

• permanent staining

• mould

• maintenance issues

• pre-existing conditions

• areas outside the original scope of work

3. Non-Refundable Situations

Refunds will not be provided where:

• the service has been completed as booked

• access restrictions limited the service

• expectations fall outside the agreed scope

• the property condition differs significantly from the booking description

• third-party services or repairs are required

4. Cancellations

Please refer to our Cancellation Policy for cancellation-related fees and conditions.

5.  Contact

For refund or service concerns, please contact:

EcoNeat
Perth, Western Australia
Email: bookings@econeat.com.au